My88 believes that online gaming should be an enjoyable form of entertainment — not a source of stress or financial hardship. We provide the tools, guidance, and support you need to ensure your gaming experience remains healthy, in control, and responsible.
Six core values that guide my88's approach to every member's wellbeing
Playing at my88 — whether it's slots, Live Casino, EPL or Malaysia Super League Sports Betting, E-Sports, or lottery — should be an enjoyable form of entertainment. Gambling should never be seen as a way to generate steady income or resolve financial difficulties. When you play with the right mindset, every session becomes a more rewarding experience.
Core PrinciplesBefore starting any gaming session, decide on an amount you are comfortable spending — and treat it as the cost of entertainment, just like going to the cinema or dining out. Once that limit is reached, stop. Never use money set aside for bills, loans, or daily necessities to play on any platform, including my88.
Financial ControlOne of the most dangerous mistakes in gambling is chasing losses — trying to win back what you've lost by raising your bets. This is a psychological trap that can lead to far greater losses. At my88, we actively encourage players to set loss limits and stick to them. Losses are part of the game, not a personal affront that needs to be avenged.
Emotional ControlSpending excessive time on online gaming platforms — including my88 — can affect your focus, decision-making, and overall life balance. Take regular breaks, set session time limits, and make sure gaming does not interfere with your personal, work, family, or health responsibilities. my88 provides time limit tools that you can activate directly from your account settings.
Life BalanceThe my88 platform is strictly for adults aged 18 and above, with no exceptions. We carry out age verification during the KYC process and for any withdrawals. We also encourage parents and guardians to use parental control software on shared devices to ensure that minors cannot access online gaming platforms.
Child ProtectionMy88 gives every member full control over their gaming experience. From setting monthly deposit limits to activating full self-exclusion — all these tools are available free of charge within your account settings. We will not question your decision to use them; in fact, we strongly encourage it.
Member EmpowermentFive free tools you can activate directly from your my88 account to stay in control
Set the maximum deposit amount you are allowed to make within a daily, weekly, or monthly period. Once the limit is in place, the my88 system will automatically block any deposit that exceeds that amount.
Cap the maximum net loss you can incur within a set period. Once the loss limit is reached, you will not be able to place new bets until that limit period naturally resets.
Set a maximum duration for each gaming session. Once the time limit is reached, the system will automatically log you out of your active session. This helps prevent "zoning out" — where you lose track of time while playing.
Step away from the my88 platform for a short period — 24 hours, 48 hours, 72 hours, one week, or up to 90 days. During this break, you will not be able to log in or place any bets. Your account balance remains safe.
The strongest option for players who feel they need serious help — fully close access to your my88 account for a minimum period of 6 months or permanently. Self-exclusion cannot be reversed during the active period and will be strictly enforced.
Control the marketing communications you receive from my88. Opt out of promotional emails, SMS notifications, or bonus alerts that may tempt you to play more than you intended. These controls are entirely in your hands.
How to Access Management Tools: Log in to your my88 account → click the profile icon at the top right → select "Account Settings" → go to the "Responsible Gaming" tab. All the tools above are available there, free of charge. If you need assistance, reach out to our 24/7 live chat support.
Four simple steps to activate responsible gambling management tools
Open the my88 platform in your phone or computer browser and log in using your account email and password.
Click on your profile icon or name in the top right corner of the page, then select "Account Settings" from the menu that appears.
On the account settings page, locate and click the tab labelled "Responsible Gaming" to view all available management tools.
Select the tool you want to use, enter your desired limit value, and confirm. Limits that reduce protection take effect immediately.
Answer these brief questions honestly to assess your gaming habits. There are no right or wrong answers — this is purely a personal reflection tool.
Gambling can become a problem when it starts affecting other areas of your life. Recognise these signs early to seek help before the situation becomes more serious.
Remember: Recognising these signs isn't a sign of weakness — it's the first courageous step toward recovery. Many Malaysians who have faced similar situations have successfully sought help and gone on to live more balanced lives.
You find yourself constantly thinking about your next gaming session, planning ways to get more money to play, or obsessively replaying past gaming experiences.
You find that the same stake no longer delivers the same satisfaction as before, and you need to bet larger amounts to experience the same level of excitement — this is a sign of increasing tolerance.
You find yourself gambling to escape work stress, family issues, loneliness, or other negative feelings — using gambling as a way to cope with emotional problems.
Savings dwindling, debts piling up, having to borrow money from family or friends, or dipping into funds set aside for other commitments — such as car loan or mortgage payments — just to keep playing.
Family members or a partner have started raising concerns about your gambling habits, you have begun hiding your gambling activity from loved ones, or important relationships have started to suffer due to the time and money spent on gambling.
You feel unable to stop even when you want to, feel guilty or ashamed after playing yet keep going back, or feel compelled to play despite knowing it is causing harm.
A reference table to help you set reasonable limits based on your financial capacity
| Monthly Spending Categories | Suggested Betting Limit Examples | Percentage of Disposable Income | Status |
|---|---|---|---|
| General Entertainment Budget | Play limit = a portion of your monthly entertainment budget | No more than 5% of net income | Safe |
| Exceeding Your Entertainment Budget | Playing with savings or surplus funds | 5–10% of net income | Caution |
| Using Essential Funds | Playing with bill, rent, or food money | Exceeds 10% of income or essential funds | Get Help |
| Borrowing Money to Play | Personal loans, credit card debt, or borrowing from acquaintances | Any amount | Stop Immediately |
This table is a general guide only. Every financial situation is different — set limits that are truly suited to your own circumstances.
When people talk about online gaming platforms, responsible gaming is sometimes treated as the "fine print" nobody reads — something included out of obligation, not genuine care. At my88, we want to prove that perception wrong, at least when it comes to us.
Over more than seven years in operation, serving over 500,000 members across Malaysia — from Kuala Lumpur to Sabah and Sarawak — we have seen firsthand how online gaming can bring genuine enjoyment to those who manage it wisely. Members who play slots occasionally on weekends, who bet on EPL matches or the Malaysia Super League with friends, or who enjoy a Live Baccarat session as a night out — these are all examples of a healthy, balanced use of the platform.
But we also know that for a small number of members, the line between entertainment and a problem can become blurred. That is why my88's commitment to responsible gaming is not just words on a page — it is part of how we build and operate the platform every single day.
Some platforms may think: the longer players play, the greater the profit. We think differently. A platform that encourages responsible use builds a healthier player community — and a healthier community builds a more sustainable platform in the long run.
When a member uses my88's deposit limit tool to ensure they spend no more than RM200 a week on gaming, they play with greater peace of mind, more comfort, and stay a happier member for longer. When a member uses a session time limit to ensure they play no more than two hours on any given night, they are able to balance gaming with their work and family responsibilities. That is a win for us — not just for the player.
One principle we consistently emphasise to all my88 members: money used for gambling should be entertainment money — funds you can afford to lose entirely without affecting your daily life. Just like money spent on concert tickets, a fine dining experience, or shopping — entertainment money means you are content with the experience even if you come away empty-handed.
This means money set aside for electricity bills, rent, car instalments, household groceries, or any other essential needs should never be used as gambling funds. If you ever feel compelled to use money meant for necessities to gamble, that is a clear sign you should activate the self-exclusion tool or seek professional help.
We understand that the pressures of life in Malaysia — rising living costs, work stress, economic challenges — can make gambling look like an appealing shortcut for some people. This is actually one of the most dangerous times to play: when you're no longer playing for fun, but to "solve a financial problem" or "earn extra income".
Casino games, slots, or Sports Betting at my88 — like all forms of gambling — carry a house edge, meaning mathematically the platform will always profit over the long term. Players can and do win — sometimes significantly — but no strategy or system can guarantee consistent profits over time. Anyone who claims otherwise is not being honest with you.
If you or someone you know is struggling with a gambling problem, the most important thing is not to feel ashamed or alone. Problem gambling is a treatable health condition, and many Malaysians have successfully sought help and restored balance in their lives.
The my88 support team, available 24 hours a day, seven days a week, can be reached via in-platform live chat or email at support@my88-play.com to help you activate any responsible gambling management tool, including immediate self-exclusion if needed. We will not question your decision, and we will not attempt to talk you out of using these tools.
Remember: playing at my88 should bring you enjoyment, not anxiety. If gambling starts to feel like an obligation or a burden, take a break. Our platform will always be here when you are ready to return — in a healthy and responsible way.
Answers to the most frequently asked questions about responsible gaming management tools at my88
Register for free today, set your limits from day one, and enjoy a premium entertainment experience built for responsible Malaysian players.
This platform is for users aged 18 and above only. Gambling can be addictive. Set your limits and play responsibly. If you need help, contact my88 support 24/7.