My88 Terms & Conditions – A Complete Platform Usage Guide for All Malaysian Members

These Terms & Conditions ("Agreement") govern the relationship between you as a user ("Member") and the my88 platform operated through my88-play.com ("Platform"). This document constitutes a legally binding agreement.

By completing the account registration process, making any deposit, using any game, or accessing any part of the my88 platform, you expressly confirm that:

• You have read and understood these Terms & Conditions in their entirety;
• You agree to be bound by and to comply with all conditions stated herein;
• You are aged 18 or above;
• The use of online gaming platforms is legal in your location;
• All information you provide during registration is truthful, accurate, and up to date.

This agreement is considered fully accepted on the date you register your account and remains in effect for as long as your account is active on the my88 platform.

2.1 Eligibility Requirements

To register and use the my88 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years of age at the time of registration;
• Not currently listed under an active self-exclusion on any platform;
• Have the full legal capacity to enter into a binding agreement;
• Acting on your own behalf and not on behalf of any third party;
• Not an employee of my88 or an immediate family member of one.

2.2 Registration & One Account Per Person

Each individual is permitted to hold and operate only one (1) active account on the my88 platform at any time. This applies to the use of identical personal information, phone numbers, email addresses, IP addresses, or delivery addresses.

Owning or operating more than one account — whether directly or through another individual — is strictly prohibited and constitutes a serious breach of these Terms & Conditions. my88 reserves the right to suspend, close, or terminate all associated accounts and withhold any balances pending investigation.

2.3 Account Information Accuracy

You are solely responsible for ensuring that all information submitted during registration — including your full name, identification number, phone number, and email address — is accurate, complete, and up to date. Providing false or inaccurate information may result in account suspension and potential forfeiture of winnings.

2.4 Password Security

You are solely responsible for keeping your my88 account password confidential. my88 will never ask for your password via email, phone, or any other channel. If you suspect unauthorised access to your account, please contact our support team immediately via live chat or email at support@my88-play.com.

3.1 Deposit Methods

My88 accepts deposits via the following Malaysian payment methods:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX — Maybank2u, CIMB Clicks, and participating Malaysian banks

The minimum deposit is RM10 per transaction. All deposits are processed instantly and my88 does not charge any processing fees. However, third-party payment providers may apply their own charges in certain cases.

3.2 Withdrawals

The minimum withdrawal is RM30 per request. my88 processes withdrawal requests within the following timeframes, based on the member's VIP tier:

• Standard Member: Within 2 hours to e-wallet; 1 business day to bank account;
• Platinum VIP and above: Within 30 minutes to your preferred e-wallet.

Withdrawals may only be made to the same payment method used for the deposit, or to a verified bank account held in the member's name. Withdrawals to third-party accounts are not permitted under any circumstances.

3.3 Withdrawal Verification

My88 reserves the right to request identity verification (KYC) before processing certain withdrawals — including those exceeding a specified threshold or where unusual activity is detected. The KYC process is typically completed within 24 business hours once all required documents have been submitted in full.

3.4 Currency

All transactions on the my88 platform are conducted in Malaysian Ringgit (RM / MYR). No foreign currencies are accepted. Any attempt to deposit in a currency other than RM will be automatically declined.

4.1 General Bonus Terms

All bonuses and promotions offered by my88 are subject to the specific terms and conditions stated alongside each offer. By claiming any bonus, you agree to comply with the associated rollover requirements, bet limits, and time restrictions.

4.2 Bonus Rollover

A rollover is the minimum wagering requirement that must be met before any withdrawal from a bonus balance is permitted. For example, the 100% Welcome Bonus up to RM888 carries a ×15 rollover requirement — meaning the combined deposit and bonus amount must be wagered 15 times before a withdrawal can be made.

• Each bonus carries a different rollover rate — please refer to the respective promotion page for details;
• Wagers placed on different games may contribute at different rates towards rollover requirements;
• Voided bets, bets placed at odds below the specified minimum, and bets that violate the terms will not count towards the rollover;
• My88 reserves the right to void any bonuses and associated winnings if bonus system abuse is found to have occurred.

4.3 VIP Rewards Programme

The my88 VIP Rewards Programme consists of seven tiers — Member, Silver, Gold, Platinum, Diamond, Elite, and Prestige. Tier upgrades are automatic, based on cumulative deposits, and cannot be purchased or applied for separately. VIP benefits include daily rolling rebates, enhanced weekly cashback, birthday gifts, and dedicated personal account management. Full VIP programme terms are available on the VIP Rewards page.

4.4 One Bonus Per User

Each bonus and promotion is limited to one account, one individual, one IP address, one device, and one payment method. Any attempt to claim the same bonus through multiple accounts or via associated individuals will be treated as fraud and may result in account termination.

5.1 Absolute Prohibitions

The following actions are strictly prohibited on the my88 platform and may result in immediate account termination without notice:

• Use of automated software, bots, or scripts to interfere with or manipulate gameplay;
• Attempting to exploit technical bugs, system vulnerabilities, or odds display errors;
• Fraud or manipulation in any form, including the use of false identities;
• Trading or selling your my88 account to another party;
• Gambling on behalf of another person or receiving deposits from third parties through your account;
• Any activity involving money laundering through the platform;
• Collusion between players to manipulate game outcomes;
• The use of VPNs or location-masking tools to access the platform from restricted regions.

5.2 Member Responsibilities

You are solely responsible for ensuring that your use of the my88 platform complies with the laws applicable in your jurisdiction. my88 is not liable for any legal consequences arising from accessing the platform in regions where such access is restricted.

You are also responsible for ensuring that all wagering activity is conducted using funds that are legitimately your own — not borrowed money or funds that are owed to any other party.

6.1 Termination by Member

You may close your my88 account at any time by contacting our support team via live chat or email at support@my88-play.com. Before closing, please ensure all eligible balances have been withdrawn. Once the account is closed, any remaining balance will be processed in accordance with our standard withdrawal policy within seven business days.

6.2 Termination by my88

My88 reserves the right to suspend, restrict, or terminate any member's account — with or without prior notice — if:

• The member violates any provision of these Terms & Conditions;
• Suspected fraudulent activity, identity fraud, or money laundering is detected;
• The member provided false information during registration or the KYC process;
• A member is found to be operating more than one account;
• Account inactive for more than 24 consecutive months;
• My88 is required to do so by a legal directive or relevant authority.

6.3 Inactive Accounts

Accounts with no login activity for 24 consecutive months will be considered inactive. my88 reserves the right to impose a maintenance fee of RM10 per month on inactive accounts that carry a balance. This fee will continue to be charged until the account balance is depleted or the member logs back in. Members will be notified by email before any charges are applied.

The my88 platform is provided on an "as-is" basis without any implied or express warranties. That said, my88 is committed to keeping the platform running smoothly and securely at all times.

7.1 my88 Liability Limits

My88 is not liable for:

• Temporary disruptions due to maintenance, technical upgrades, or issues beyond our control;
• Losses arising from use of the platform in a manner inconsistent with the stated guidelines and conditions;
• Any indirect, incidental, or punitive losses arising from the use of or inability to use the platform;
• Third-party actions, including hackers, fraudsters, or unauthorised individuals who access your account as a result of your own negligence.

7.2 Technical Errors

In the event of a technical error resulting in an incorrect payout or inaccurate odds display, my88 reserves the right to void the bets or transactions involved and restore the account balance to its correct state. Affected members will be notified accordingly.

My88 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time at our sole discretion. Amendments take effect upon publication on my88-play.com/terms-conditions.

For significant amendments, my88 will endeavour to notify members via email or in-platform notification at least 14 days before the changes take effect. Continued use of the platform after the amendment effective date constitutes acceptance of the revised terms.

It is your responsibility to review this page periodically to stay informed of the current applicable terms. The date of the most recent update is always displayed at the top of this document.

My88 takes responsible gaming seriously. We believe that playing should be a form of entertainment and recreation — not a source of financial stress or personal hardship.

9.1 Gaming Management Tools

My88 members can access the following tools within their account settings:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit;
• Loss Limit: Set a maximum net loss limit over a defined period;
• Time Limit: Limit the duration of your gaming sessions;
• Game Break: Take a temporary break from the platform for anywhere between 24 hours and 90 days;
• Self-Exclusion: Restrict access to your account permanently or for a specified period.

Limits set will take effect immediately. Any request to decrease a limit will take effect immediately, while requests to increase a limit are subject to a 24-hour cooling-off period before coming into effect.

9.2 Self-Exclusion

Members who choose to self-exclude from the my88 platform will have their access suspended immediately. This action cannot be reversed during the chosen exclusion period (minimum 6 months). Any attempt to register a new account during a self-exclusion period is a serious breach of these Terms & Conditions. This platform is strictly for users aged 18 and above.

These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute arising from or in connection with the use of the my88 platform or these Terms & Conditions shall be resolved through the following procedure:

1. Internal Resolution: Contact the my88 support team via live chat or email at support@my88-play.com. We are committed to resolving all complaints within 5 business days;
2. Appeals: If you are not satisfied with the outcome of the internal resolution, you may submit a written appeal, which will be reviewed by my88 management within 14 business days;
3. Arbitration: Disputes that cannot be resolved through our internal process will be referred to binding arbitration.

By using the my88 platform, you agree that any legal action relating to this agreement shall be filed in the appropriate jurisdiction in accordance with the established procedures.